Warranty Terms and Conditions

Thank you for your interest in the products and services of BP Kitchen Equipment.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from BP Kitchen Equipment. This Limited Warranty is valid only for Products delivered to, and installed and used within, the contiguous 48 United States and Washington, D.C.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period, including consumable parts.

During the Warranty Period, BP Kitchen Equipment will repair or replace, at no charge, products or parts of a product that prove defective due to improper refurbishment, workmanship, material or shipping disruptions upon receiving the product under normal use and maintenance. Coverage for shipping disruptions applies only to Products shipped within the contiguous 48 United States and Washington, D.C.

What will we do to correct problems?

All warranty claims begin with troubleshooting with BP Kitchen Equipment. Before any other repair, the customer must first work with BP to repair the Product by phone, by video or with parts shipped by BP. If BP is unable to resolve the problem this way, BP will arrange for a local repair company to perform the repair at no charge to the customer.

Repairs may use new or refurbished replacement parts. If BP determines that the Product cannot be repaired, BP may, at its sole discretion, replace the Product or refund the purchase price. If BP requires the Product to be returned, or sends a replacement, BP will arrange and pay for the freight. The customer must not ship a Product to BP without BP’s prior approval. Repair, replacement or refund as described here is the customer’s sole and exclusive remedy under this Limited Warranty.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from BP Kitchen Equipment is 180 days (6 months) from delivery of purchased product.

A replacement Physical Good or Part assumes the remaining warranty of the original Physical Good. This Limited Warranty applies only to the original purchaser and is not transferable.

What does this limited warranty not cover?

This Limited Warranty does not cover:

  • any problem that is caused by conditions, malfunctions, lack of maintenance or damage not resulting from defects in material or workmanship

  • any problem that is caused by improper use or treatment of the Product, either by our standards or the manufacturer’s standards

  • any damage caused by incorrect voltage, improper electrical supply or improper electrical installation

  • any Product repaired, modified or serviced by anyone other than BP Kitchen Equipment or a repair company arranged by BP, without BP’s prior written approval

  • any problem arising from other services related to a well-functioning Product sold, such as network setup or 3rd party integrations

  • any Product purchased from BP Kitchen Equipment that has not had its warranty initiated within the specified timeframe via our Warranty Initiation Form

  • any Product purchased from BP Kitchen Equipment with incorrect, fraudulent or inaccurate information submitted in a completed Warranty Initiation Form

  • any Product purchased from other manufacturers or sources other than BP Kitchen Equipment

  • any Product delivered to, installed in, or relocated to Alaska, Hawaii, U.S. territories, Canada, or any other location outside the contiguous 48 United States and Washington, D.C.

Shipments outside the contiguous 48 United States

Orders shipping outside the contiguous 48 United States and Washington, D.C. (including Alaska, Hawaii, U.S. territories and Canada) are sold FOB Denver, CO: title and risk of loss pass to the buyer when the Product is delivered to the carrier. BP Kitchen Equipment insures these shipments. If a Product is lost or damaged in transit and the buyer wants BP to file an insurance claim, the buyer must provide all documentation the claim requires, including photos of the damage and packaging and any damage noted on the delivery receipt. BP will then file the claim on the buyer’s behalf and pass any payout it receives to the buyer. BP makes no guarantee about the outcome of any insurance claim and is not responsible for whether a claim is approved, denied or reduced, or for the amount paid. BP is not otherwise responsible for loss or damage in transit to these destinations.

What do you have to do?

You, the customer and/or user of any product sold by BP Kitchen Equipment, must first initiate your warranty via our Warranty Initiation Form within a fourteen day time period after receiving your equipment with all information requested accurately. Failure to do so may result in the Product’s warranty being void and any warranty claim being denied.

Should the need arise to submit a warranty claim after activating your warranty, submit a warranty claim via our Warranty Initiation Form with the accurate information requested. BP will then contact you to begin troubleshooting.

Limitation of liability

THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY BP KITCHEN EQUIPMENT. TO THE EXTENT PERMITTED BY LAW, BP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT PERMITTED BY LAW, BP KITCHEN EQUIPMENT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST SALES, LOST PROFITS, SPOILED PRODUCT OR DOWNTIME. BP’S TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PRODUCT WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THAT PRODUCT.

Effective 10/30/2026. Products delivered before this date keep the terms in effect at the time of purchase.